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Talk to us firstMost issues are resolved fastest with a single phone call or email.
Clear windows14 days to request a return; 48 hours to report damage or an incorrect order.
Original payment methodApproved cancellations and refunds are returned the way you paid.
Reviewed properlyEvery returned trailer is received and inspected before a decision is made.
Overview
Fair, transparent and straightforward
Atlas Trailer Group aims to provide a fair, transparent and customer-focused experience while protecting the integrity of every order.
We encourage customers to review all product specifications before placing an order, and to contact our team with any questions. A five-minute conversation before you buy prevents almost every return.
- Check dimensions, capacity and specifications before ordering
- Ask us anything — we would rather answer than see a return
- Keep your order number and delivery documentation on file
Order cancellations
Cancelling before your order ships
Orders may generally be cancelled before they have entered the shipping stage. Cancellation requests should be submitted as soon as possible.
Act quickly
The earlier you contact us, the more options are available. Send your cancellation request as soon as you know.
Once dispatch begins
After an order has been prepared for dispatch or released to a carrier, cancellation options may be limited.
How refunds are issued
Approved cancellations are typically processed to the original payment method, after any applicable processing or restocking charges are deducted.
Returns
How a return works
Customers who wish to return an eligible trailer should contact customer support within 14 days of delivery to request a Return Merchandise Authorisation (RMA).
Contact support within 14 days
Get in touch within 14 days of delivery with your order number and the reason for the return.
Request an RMA
A Return Merchandise Authorisation is issued before anything is sent back, so the return can be tracked against your order.
Arrange return transportation
Customers are generally responsible for arranging return transportation unless otherwise agreed with our team.
Inspection and review
Once the returned product is received and inspected, the return request is reviewed and a decision is communicated to you.
Condition matters. Returned products should be in substantially the same condition as received, without significant damage, misuse or unauthorised modifications.
Refunds
When and how you are refunded
When a return is approved following inspection, refunds are typically issued to the original payment method.
Processing times vary depending on the payment provider, so the funds may take a few days to appear after the refund is released.
| Charge | Refundable? |
|---|---|
| Trailer purchase price | Refunded to the original payment method once the return is approved |
| Shipping costs | May be non-refundable |
| Expedited delivery charges | May be non-refundable |
| Certain service fees | May be non-refundable |
| Verified shipping or product issue | Charges above are refundable where the return results from a verified issue, or where otherwise required |
Damaged or incorrect orders
Tell us within 48 hours
If a trailer arrives damaged, or the incorrect product is delivered, notify Atlas Trailer Group within 48 hours.
- Provide clear photographs of the damage or the incorrect unit
- Retain all delivery documentation, including the carrier receipt
- Do not put the trailer into service until we have spoken
Our team will investigate promptly and work toward an appropriate solution — such as replacement parts, repair arrangements, an exchange or another suitable remedy based on the circumstances.
Returns FAQs
Questions before you contact us
Can I cancel after ordering?
Contact us immediately and we will review your order status. Orders can generally be cancelled before they enter the shipping stage.
How long do refunds take?
Approved refunds are normally processed after inspection. Processing times then vary depending on your payment provider.
What if I simply change my mind?
Contact our support team to discuss the available options before shipping, or to determine whether the order qualifies for a return after delivery.
Who pays for return transportation?
Customers are generally responsible for arranging return transportation unless otherwise agreed with our team.
My trailer arrived damaged. What now?
Notify us within 48 hours with photographs and keep all delivery documentation. We will investigate and work toward a suitable remedy.
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Atlas Trailer Group
Need help choosing the right trailer?
Our specialists are here to help you find the perfect trailer for your business, farm, construction project or personal needs.
Call (859) 364-8467 · Email Sales@atlastrailergroup.com