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Home Warranty Information
Warranty Information
New trailers carry the manufacturer warranty for that brand. Here is what that generally covers, what it does not, and how to open a claim.
Coverage
Who covers what
Trailer warranties are issued by the manufacturer, not by the dealer. Atlas Trailer Group helps you file and follow up, but the terms, duration and outcome are set by the brand that built the trailer.
Coverage generally splits into three parts: the structure and frame, factory-fitted components such as axles, brakes and hoists, and the finish. Each part usually carries a different term.
- Structure and frame: the longest coverage, often several years
- Components: covered by the component maker, commonly one year
- Paint and finish: shorter term, and excludes normal weathering
- Tyres and wheels: covered by the tyre manufacturer separately
Typically not covered
| Exclusion | Why |
|---|---|
| Overloading | Exceeding GVWR or axle ratings voids most structural coverage |
| Normal wear | Brake pads, bearings, lights and tyres wear out with use |
| Missed maintenance | Ungreased bearings and untorqued lug nuts are the top two causes of denied claims |
| Modifications | Welding, drilling or re-wiring the frame usually ends coverage on that area |
| Rust from neglect | Salt and road chemicals left on the trailer over winter |
| Accident damage | That is an insurance claim, not a warranty claim |
Making a claim
How to open a warranty claim
Stop using the trailer
If something structural or brake related has failed, take it out of service. Continuing to use it can turn a covered repair into an excluded one.
Gather your documents
You will need the VIN, your purchase invoice, the date the fault appeared and clear photographs of the problem.
Contact us
Email Sales@atlastrailergroup.com with the above. We open the claim with the manufacturer and stay on it with you.
Authorised repair
Manufacturers usually direct the work to an approved shop. Do not have repairs done first and ask for reimbursement afterwards; unauthorised work is rarely paid.
Keep your maintenance records. Greasing hubs, checking brake function and re-torquing lug nuts at the intervals in your owner manual is the single best thing you can do to protect your coverage. Keep receipts and dates.
Question about coverage on your trailer?
Send us the VIN and what you are seeing. We will tell you honestly whether it is likely to be a warranty item.