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Trailer Warranty Policy
Atlas Trailer Group stands behind the trailers we sell. This page explains what warranty coverage generally includes, what falls outside it, and exactly how to open a claim if something is not right.
Quality firstTrailers are supplied with the coverage provided by the manufacturer.
Keep your paperworkPurchase documents and maintenance records protect your eligibility.
Responsive supportOne team opens your claim and follows it through to a decision.
Practical outcomesApproved claims are resolved with parts, repair authorisation or another suitable remedy.
Warranty overview
Support that continues after the sale
Atlas Trailer Group is committed to supplying quality trailers and to providing responsive support should a warranty-related concern arise.
Warranty coverage differs by manufacturer and by product, so the terms supplied with your trailer always take precedence. Customers should retain their purchase documentation for future reference — it is the fastest way to confirm eligibility when a claim is opened.
- Coverage terms are set by the manufacturer of your trailer
- Review the documentation supplied with the unit for full details
- Retain your invoice, VIN and service records from day one
Limited warranty coverage
How coverage is usually structured
New trailers are generally covered against defects in materials and workmanship under normal use, for the warranty period provided with the product.
Structure and frame
Structural components such as the main frame and factory welds may be covered separately from wearable components.
Factory-fitted components
Axles, couplers, jacks, lighting systems, tyres, wheels, suspension parts and electrical equipment may be covered by their own manufacturers under separate terms.
Your trailer documentation
The paperwork supplied with your trailer sets out the complete coverage information for your specific unit.
What is typically covered
Included under a valid warranty
- Manufacturing defects in structural components
- Defects in factory-installed parts caused by workmanship
- Failures during normal intended use within the warranty period
- Replacement of eligible parts or repair of covered defects
Warranty service is provided only after the issue has been evaluated and confirmed to fall within the applicable warranty terms.
What is not covered
Common exclusions
| Exclusion | Why |
|---|---|
| Normal wear and tear | Wearable items reach the end of their service life through use |
| Cosmetic damage | Marks acquired in service are not a materials or workmanship defect |
| Abuse, neglect or overloading | Operating outside the trailer’s intended purpose or ratings |
| Accidents and improper towing | Includes racing and commercial misuse beyond intended use |
| Environmental corrosion | Corrosion caused by environmental conditions and exposure |
| Unauthorised modifications | Alterations change how the trailer was engineered and certified |
| Improper maintenance | Damage from failing to follow recommended operating procedures |
Damage caused during transport by third-party carriers should be reported immediately under our shipping policy rather than the warranty policy.
Owner responsibilities
Simple maintenance protects your coverage
Owners are responsible for routine inspection and maintenance. Regular maintenance helps maximise trailer performance and may be required to maintain warranty eligibility.
- Check tyre pressure before every trip
- Verify wheel lug torque at the recommended intervals
- Test lighting and, where applicable, brake operation
- Inspect bearings, safety chains and the coupler before use
- Keep maintenance records and proof of purchase together
How to submit a warranty claim
Six steps from report to resolution
Contact Atlas Trailer Group Customer Support with your order number, proof of purchase, photographs of the issue, the trailer identification number (VIN) and a detailed description of the concern.
Contact customer support
Get in touch by phone or email and tell us what you are seeing. The sooner a concern is reported, the easier it is to resolve.
Submit proof of purchase and photographs
Send your order number, invoice, VIN and clear photographs of the issue so the claim can be assessed accurately.
Technical review
Our technical team reviews the claim against the applicable warranty terms and the documentation supplied with your trailer.
Additional information if needed
We may request further details, measurements or photographs to complete the assessment.
Warranty decision
The outcome is communicated to you clearly, along with the reasoning and the next steps.
Repair or replacement arranged
Where a claim is approved, the resolution may include replacement parts, repair authorisation or another appropriate remedy consistent with the applicable warranty.
Have this ready before you call. Order number · proof of purchase · VIN · photographs of the issue · a short description of when and how the fault appeared. Throughout the process, Atlas Trailer Group aims to provide timely communication and practical solutions.
Warranty FAQs
Questions we are asked most
Can I transfer my warranty?
Transferability depends on the manufacturer’s policy. Check the documentation supplied with your trailer, or send us the VIN and we will confirm what applies to your unit.
Does routine maintenance matter?
Yes. Proper maintenance helps ensure safe operation and may be required for warranty consideration, so keep your service records and receipts.
Are shipping costs covered under warranty?
Shipping and transportation expenses may vary depending on the manufacturer and the nature of the approved claim. Please contact customer support for claim-specific guidance.
What if my trailer was damaged in transit?
Transport damage caused by a third-party carrier is handled under our shipping policy, not the warranty policy. Report it as soon as it is discovered so we can act quickly.
How long does a decision take?
Timelines depend on the manufacturer and the nature of the claim. We aim to communicate clearly at every stage so you always know where your claim stands.
Our commitment
We stand behind what we sell
Our goal is to resolve legitimate warranty concerns promptly, communicate clearly throughout the process, and help customers keep their trailers operating safely and reliably for years to come.
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Atlas Trailer Group
Need help choosing the right trailer?
Our specialists are here to help you find the perfect trailer for your business, farm, construction project or personal needs.
Call (859) 364-8467 · Email Sales@atlastrailergroup.com